Software Products are exempt from return under the EU Distance Selling Law.
However, we will always treat each case independently and try and work out an agreeable solution, providing no License Keys have been activated or registered.
We can offer limited installation support by emailing firstname.lastname@example.org quoting your order reference number.
However, the fastest fix is to contact Norton or McAfee Support directly.
They are very good and offer a completely free support service.
Norton Support Contact:
Norton 24/7 Support line Tel. 020 7616 5600 or
Online Chat - https://support.norton.com/sp/en/us/home/current/contact
McAfee Support Contact:
McAfee 24/7 Support line Tel. 0800 028 7581 or
Online Chat - https://service.mcafee.com