Terms and Conditions

Last updated: 30 July 2026

Geographic availability

Our online store is intended for customers located in the United Kingdom. We do not offer or sell products to consumers located outside the UK.

You must not attempt to circumvent any geographic restriction, including by using a virtual private network, proxy service, false address or other inaccurate customer information.

We may reject or cancel an order if we reasonably believe that the customer is located outside the UK or has provided inaccurate location, billing or payment information. Where payment has been taken and no licence key has been supplied, the payment will be refunded using the original payment method.

1. About these terms

These Terms and Conditions apply when you access the Simply Antivirus website or purchase a product from us.

Throughout these terms, “Simply Antivirus”, “we”, “us” and “our” refer to the business operating the Simply Antivirus website. “You” and “your” refer to the person accessing the website or placing an order.

By placing an order, you confirm that you have read and accepted these Terms and Conditions, together with our:

• Returns, Cancellations and Refunds Policy;
• Delivery Policy; and
• Privacy Policy.

Nothing in these terms affects your statutory rights under UK consumer law.

2. About Simply Antivirus

Simply Antivirus is an online retailer of digital antivirus and security software licence keys.

This website is owned and operated by:

Simply Antivirus Ltd
Registered office: Eventus, Sunderland Road, Market Deeping, Peterborough, England, PE6 8FD
Company registration number: 11512148
VAT registration number: GB 307415524

Simply Antivirus Ltd is a private limited company registered in England and Wales.

Website: www.simplyantivirus.co.uk
General enquiries: info@simplyantivirus.co.uk
Order and technical support: support@simplyantivirus.co.uk

3. UK Sales Only

Simply Antivirus Ltd currently sells and supplies products to customers within the United Kingdom only.

We do not accept consumer orders from residents of the European Union or any other country outside the UK. Unless a product description clearly states otherwise, all licence keys sold through our website are intended for purchase, activation and use within the United Kingdom.

By placing an order, you confirm that:

• you are resident in the United Kingdom;
• the billing details provided are based in the United Kingdom;
• the payment method belongs to you or you are authorised to use it;
• the licence is being purchased for use within the United Kingdom; and
• you are not using a VPN, proxy service, forwarding arrangement or false information to bypass our geographical restrictions.

We may refuse, suspend or cancel an order where we reasonably believe that:

• the customer is located outside the United Kingdom;
• the licence is intended for activation, use or resale outside the United Kingdom;
• inaccurate customer, billing or payment information has been provided;
• our geographical restrictions have been deliberately avoided; or
• accepting the order would breach legal, licensing, supplier or manufacturer requirements.

Where an order is declined before the licence key is supplied, any payment already taken will be returned using the original payment method.

A software manufacturer may permit a product to activate in more than one country. However, this does not mean that Simply Antivirus Ltd offers that product for sale to customers outside the United Kingdom.

4. Eligibility to place an order

You must be at least 18 years old and legally capable of entering into a binding contract to place an order through our website.

By placing an order, you confirm that the information you provide is accurate, current and complete.

You must not use our website or products:

• for an unlawful or unauthorised purpose;
• in breach of any software licence conditions;
• to infringe intellectual property rights;
• to distribute malware or other harmful code; or
• to interfere with the security or operation of our website.

5. Product information

We take reasonable care to ensure that product descriptions, prices, subscription periods, device limits and compatibility information are accurate.

Before placing an order, you are responsible for checking:

• the name and edition of the product;
• the number and type of supported devices;
• the licence or subscription period;
• the supported operating systems;
• the manufacturer’s system requirements;
• whether an existing manufacturer account or subscription may affect activation; and
• any regional, account or activation restrictions shown in the product description.

Product packaging images may be used for illustration even though the product is supplied as a digital licence key and no physical box or disc will be delivered.

Minor differences in product branding, interfaces or features may arise when a manufacturer updates its software. These differences will not affect your statutory rights where a product is materially different from its description.

6. Orders and formation of the contract

Placing an order constitutes an offer to purchase a product from us.

After you submit an order, you will normally receive an automated order acknowledgement. This confirms that we have received your order but does not necessarily mean that it has been accepted.

A contract is formed when:

• your payment has been successfully authorised;
• we accept the order; and
• the digital licence key is supplied or made available to you.

Orders are subject to product availability, successful payment, fraud and security checks, and any applicable licence restrictions.

We reserve the right to reject or cancel an order before supply where there is a legitimate reason to do so, including:

• an obvious pricing or product-description error;
• suspected fraud or unauthorised payment;
• incorrect customer information;
• product unavailability;
• breach of purchase limits;
• suspected unauthorised resale; or
• legal or manufacturer restrictions.

If we cancel an order after taking payment but before supplying the product, we will refund the amount paid using the original payment method.

7. Prices and payment

Prices are displayed in pounds sterling and include applicable UK VAT where required, unless clearly stated otherwise.

The price payable is the price shown at checkout when the order is placed.

We may change prices at any time, but changes will not normally affect an order that has already been accepted.

We accept the payment methods displayed at checkout. Payment must be successfully completed before a digital licence key is supplied.

You confirm that you are authorised to use the selected payment method.

8. Digital delivery

We currently supply digital licence keys only. We do not ship physical products.

Orders are processed automatically through our Keysender delivery system after payment has been successfully completed.

The licence key is usually sent to the email address provided at checkout within 10 minutes. In exceptional circumstances, delivery may take up to 24 hours.

Digital delivery is free of charge.

The delivery email will normally include:

• the purchased licence key;
• relevant download or setup links;
• installation and activation information;
• troubleshooting guidance; and
• details of available support.

Additional setup and product guides may be available through our social media channels.

You are responsible for providing a correct and accessible email address. Please check your inbox, spam, junk and promotional folders if the delivery email does not appear within the expected time.

If you have not received your key within 24 hours, contact support@simplyantivirus.co.uk and provide your order reference and the email address used to place the order.

9. Immediate supply and cancellation rights

Digital licence keys are processed and supplied automatically shortly after payment is completed.

During checkout, you may be asked to expressly:

• consent to the immediate supply of the digital content during the usual 14-day cancellation period; and
• acknowledge that you will lose your right to cancel for a change of mind once supply of the digital content begins.

Because the delivery process is automated, we are normally unable to stop or cancel an order after it has been placed and processed.

Once the licence key has been supplied, delivered or otherwise made available following your express consent and acknowledgement, you will normally lose your right to cancel the order for a change of mind.

This does not affect your statutory rights where a licence key or digital product is faulty, invalid, incorrectly supplied or not as described.

Please refer to our Returns, Cancellations and Refunds Policy for further information.

10. Incorrectly ordered products

Please review your order carefully before completing payment.

Once a licence key has been automatically supplied, we cannot normally cancel, exchange or refund an order because you:

• changed your mind;
• ordered the wrong product;
• selected the wrong number of devices;
• selected the wrong subscription period;
• no longer require the product;
• failed to check the system requirements;
• purchased a product incompatible with your device where compatibility was clearly stated; or
• provided an incorrect email address.

We may consider individual cases at our discretion, but doing so does not create an obligation to offer a refund or exchange in other cases.

Our discretion does not limit any statutory rights you may have.

11. Activation and licence conditions

Licence keys must be used in accordance with:

• the applicable product description;
• the software manufacturer’s licence agreement;
• any device, account, location or activation restrictions; and
• all applicable laws.

Unless otherwise stated, a licence is for use by the purchaser or their household and must not be resold, transferred, copied, shared publicly or distributed commercially.

You must not attempt to:

• activate a key on more devices than permitted;
• activate a UK licence outside its permitted region;
• bypass manufacturer activation systems;
• alter or reproduce a licence key;
• sell or distribute a key without permission; or
• use a key fraudulently or unlawfully.

A manufacturer may suspend or disable a licence where its licence terms are breached. Simply Antivirus is not responsible for a key being restricted or disabled because of misuse or a breach of the manufacturer’s terms.

12. Troubleshooting and customer support

The email supplied with your licence key contains setup instructions, useful links and troubleshooting guides.

Before requesting support, you should:

1. carefully follow the setup and activation instructions included with the key;
2. work through the troubleshooting guidance supplied by email;
3. check any relevant guides available through our social media channels; and
4. record or take a screenshot of any error message displayed.

If the issue remains unresolved, email support@simplyantivirus.co.uk and include:

• your order reference;
• the product purchased;
• a clear description of the issue;
• the troubleshooting steps already attempted; and
• screenshots of any relevant error messages.

We provide limited assistance with downloading, installation and activation. Some account, subscription, device and technical issues may need to be resolved directly by the software manufacturer.

Manufacturer support services are independent of Simply Antivirus. Their contact methods and availability may change.

13. Faulty, invalid or incorrectly supplied licence keys

Digital content supplied to consumers must be of satisfactory quality, fit for purpose and as described.

Contact us if the licence key:

• is invalid;
• has already been used before supply to you;
• does not correspond with the product ordered;
• cannot be activated because of a fault with the key; or
• is otherwise not as described.

We may ask you to provide reasonable information needed to investigate the issue, including screenshots, error messages and relevant manufacturer support information.

Where appropriate, we may:

• provide technical assistance;
• verify or correct the licence details;
• repair the issue;
• provide a replacement key; or
• offer another remedy required by UK consumer law.

Where a fault cannot be resolved within a reasonable time and without significant inconvenience, you may be entitled to an appropriate price reduction or refund.

A refund will not normally be due where the key is valid and the problem results from:

• failure to follow the supplied instructions;
• incompatibility that was clearly disclosed before purchase;
• an unsupported operating system or device;
• inaccurate information supplied by you;
• an existing manufacturer account or subscription conflict;
• attempted use outside the permitted region;
• activation on more devices than permitted;
• misuse or unauthorised sharing of the key;
• a temporary manufacturer service outage;
• an internet, device or local network problem; or
• a breach of the manufacturer’s licence terms.

This section does not exclude or restrict your statutory rights.

14. Accounts and customer information

Where our website allows you to create an account, you are responsible for:

• keeping login details confidential;
• preventing unauthorised access;
• ensuring the account information remains accurate; and
• notifying us promptly of suspected unauthorised use.

We may suspend or close an account where we reasonably believe it is being used fraudulently, unlawfully or in breach of these terms.

Your personal information is handled in accordance with our Privacy Policy.

15. Promotions and discount codes

Promotions, discount codes and special offers may be subject to separate conditions.

Unless otherwise stated:

• discount codes cannot be exchanged for cash;
• only one discount code may be used per order;
• codes cannot be applied retrospectively;
• codes may have expiry dates or product restrictions; and
• we may withdraw or correct a promotion affected by an obvious error.

Nothing in a promotional condition affects your statutory rights.

16. Resale and unusually large orders

Products offered through our retail website are intended primarily for end users unless expressly stated otherwise.

We may refuse, limit or cancel orders that we reasonably believe are intended for unauthorised resale, distribution or commercial exploitation.

Customers wishing to purchase products for legitimate resale or trade purposes should contact us before ordering and may be subject to separate trade terms.

17. Website availability and accuracy

We aim to keep the website available and accurate but cannot guarantee that it will always be uninterrupted or free from technical errors.

We may temporarily suspend access for maintenance, security, updates or circumstances outside our reasonable control.

We may correct errors or omissions in:

• product descriptions;
• pricing;
• promotions;
• stock availability;
• compatibility information; or
• other website content.

Where an obvious error affects an order, we will contact you and may give you the option to continue at the correct price or cancel the order for a refund.

18. Third-party websites and services

Our website and delivery emails may contain links to software manufacturers and other third-party services.

These links are provided to help with downloads, activation, account management and support.

We do not control third-party websites and are not responsible for their availability, content, security or privacy practices.

You should read the applicable third party’s terms and privacy information before using its services.

Nothing in this section removes any responsibility that Simply Antivirus has under UK law for products sold directly by us.

19. Intellectual property

The website and its original content, including text, layout, graphics and Simply Antivirus branding, are owned by or licensed to Simply Antivirus and are protected by applicable intellectual property laws.

Product names, logos and trademarks belonging to Norton, Avast, AVG, McAfee or other manufacturers remain the property of their respective owners.

You may use the website for personal, non-commercial purposes. You must not copy, reproduce, republish, sell or commercially exploit our website content without permission, except where permitted by law.

20. Reviews, comments and user content

Where you submit a review, comment or other content, you confirm that it:

• is truthful and based on your genuine experience;
• does not infringe another person’s rights;
• is not defamatory, threatening, discriminatory or unlawful;
• does not contain malicious code; and
• does not include another person’s private information without permission.

You retain ownership of your content but grant us permission to display, reproduce and use it for the operation and promotion of our business.

We may moderate or remove content where we reasonably believe it is unlawful, misleading, abusive, irrelevant or in breach of these terms.

We will not prevent or remove a genuine negative review solely because it is critical of us.

21. Events outside our reasonable control

We will not be responsible for a delay or failure caused by circumstances outside our reasonable control, such as:

• widespread internet or telecommunications failures;
• payment-provider outages;
• manufacturer system outages;
• cyberattacks;
• government action;
• natural disasters; or
• other events that could not reasonably have been prevented.

We will take reasonable steps to minimise the effect of such events and resume performance as soon as reasonably possible.

This section does not affect rights that cannot legally be excluded.

22. Our responsibility to you

We are responsible for foreseeable loss or damage caused by our breach of these terms or our failure to use reasonable care and skill.

Loss or damage is foreseeable if it was an obvious consequence of our breach or was contemplated by both parties when the contract was formed.

We do not exclude or limit liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of statutory consumer rights; or
• any other liability that cannot legally be excluded.

When purchasing as a consumer, we are not responsible for business losses, including loss of profits, revenue, business opportunities or commercial data, arising from personal or domestic use of a product.

Nothing in these terms excludes any remedies available to you under the Consumer Rights Act 2015 or other applicable consumer law.

23. Your responsibility

You are responsible for ensuring that:

• your order information is accurate;
• your device meets the stated requirements;
• you follow the supplied instructions;
• you maintain appropriate backups of important files and data;
• you use the software and licence key lawfully; and
• you protect the licence key from unauthorised access.

Antivirus and security software can reduce online risks but cannot guarantee that a device will never be infected, compromised or affected by fraud. You should continue to use appropriate passwords, updates, backups and safe online practices.

24. Privacy and data protection

We process personal information in accordance with our Privacy Policy and applicable UK data-protection law.

Payment information may be processed by Shopify and other authorised payment providers. We do not necessarily receive or retain your complete payment-card details.

Please review our Privacy Policy for information about how we collect, use, retain and protect personal information.

25. Complaints

We aim to resolve concerns fairly and promptly.

To make a complaint, email support@simplyantivirus.co.uk and provide:

• your name;
• your order reference;
• a description of the issue; and
• the outcome you are seeking.

We may request further information where reasonably necessary to investigate the complaint.

Nothing in this complaints procedure prevents you from exercising your statutory rights or seeking independent advice.

26. Changes to these terms

We may update these Terms and Conditions to reflect:

• changes to our products or business;
• changes to website functionality;
• changes in law or regulation; or
• security and operational requirements.

The current version will be published on our website with its effective date.

Any changes will apply to future use of the website and future orders. The terms applying to an existing order will normally be those in force when that order was placed, unless a change is required by law or agreed with you.

27. Severability

If any provision of these terms is found to be unlawful or unenforceable, that provision will be treated as removed or limited only to the extent necessary.

The remaining provisions will continue in effect.

28. No waiver

If we delay or fail to enforce a provision of these terms, this does not mean that we have waived our right to enforce it later.

29. Transfer of rights

You may not transfer your rights or obligations under an order without our written agreement, except where the law allows otherwise.

We may transfer our rights or obligations to another organisation where this does not reduce your rights or protections. We will notify you where required.

30. Third-party rights

Unless expressly stated otherwise, these terms do not give any person other than you and Simply Antivirus the right to enforce them.

31. Governing law and courts

These Terms and any contract between you and Simply Antivirus Ltd are governed by the laws of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you may also be entitled to bring proceedings in the courts of the part of the United Kingdom in which you live.

32. Contact information

Questions about these Terms and Conditions should be sent to:

General enquiries: info@simplyantivirus.co.uk
Order and technical support: support@simplyantivirus.co.uk
Website: www.simplyantivirus.co.uk