Norton Ultimate Help Desk – 1 Device – 12 Months

24/7 Tech Support | Unlimited Support Calls | 1 Enrolled Device

Subscription with Automatic Renewal

Important Product Information

Norton Ultimate Help Desk is a technical-support subscription rather than antivirus software.

This annual plan provides support for 1 enrolled device during the 12-month subscription period.

Your activation and service information will be provided digitally.

All supporting information supplied by Simply Antivirus is provided in English only.

Product Overview

Norton Ultimate Help Desk provides remote technical support for 1 enrolled compatible device for 12 months.

The annual plan includes unlimited qualifying support calls for that enrolled device during the subscription period.

Support May Include

• Computer tune-up assistance
• Device diagnostics and troubleshooting
• Virus-removal assistance
• Software troubleshooting
• Network and peripheral setup
• Email and communication-app assistance
• Other qualifying technical-support services

24/7 Norton Support

Norton technical-support specialists are available 24 hours a day for qualifying Ultimate Help Desk support.

Important 1-Device Limitation

The annual 1-device subscription applies to the same enrolled device during the 12-month subscription term.

It should not be interpreted as unlimited technical support for multiple household devices.

At the end of a subscription term, Norton's applicable terms determine enrolment for the following term.

Remote Support

Some services may require you to allow a Norton specialist to access the enrolled device remotely.

Only grant remote access after contacting Norton through its official support channels.

Subscription & Automatic Renewal

Your purchase from Simply Antivirus covers the initial 12-month prepaid subscription period.

Future renewals are managed and charged directly by Norton.

Renewal pricing may differ from the price paid to Simply Antivirus and may change.

Automatic renewal can be managed or cancelled through your Norton account.

Service Compatibility

The support Norton can provide depends on the device, operating system, technical issue and Norton's applicable service terms.

Not every fault or third-party product is guaranteed to be repairable.

Digital Service & Cancellation Rights

Where immediate supply of the digital/service element begins during the statutory cancellation period, the appropriate consent and acknowledgement will be requested at checkout.

Your statutory rights remain unaffected where services are not supplied with reasonable care and skill or otherwise do not conform to the contract.

Please see our Returns, Cancellations and Refunds Policy and Terms & Conditions for further information.

Norton Support

Ultimate Help Desk support should be accessed through Norton's official customer-support channels.

Simply Antivirus can assist with questions concerning your order and activation.

Renewal Reminder from Simply Antivirus

Simply Antivirus may send a courtesy reminder when the service approaches renewal.

This is separate from Norton's automatic renewal and does not create a recurring payment or subscription with Simply Antivirus.